Refund Policy

Last updated: October 14, 2026

1. Digital Goods & Instant Delivery

All products and services purchased on VoraVid (https://voravid.com)—including prepaid credit top-up packages and recurring subscription tiers—are digital software goods. Upon successful payment authorization by our payment gateway (Stripe), credits and subscription capabilities are delivered to your user account instantaneously ("Instant Digital Delivery"). Because computing power is dynamically provisioned upon video rendering, purchased credits that have already been consumed for video generation are non-refundable.

2. 14-Day Refund Eligibility Window

We strive for complete customer satisfaction. You are entitled to request a full or partial refund under the following conditions within fourteen (14) calendar days of transaction: • Technical Infrastructure Failure: If an unresolvable server failure, GPU crash, or platform outage prevented your video generation from completing and credits were improperly deducted without automated system refund. • Accidental Duplicate Charges: If you experienced an unintended duplicate billing or erroneous double transaction due to network latency. • Unused Credit Packages: If you purchased a credit package or subscription and have not consumed any of the newly purchased credits, you may request a refund within 14 days of purchase.

3. How to Request a Refund

To request a refund, please send an email to our support team at support@voravid.com with the following details: • Your registered account email address; • The Order ID or transaction reference from your payment receipt; • A brief description of the issue or reason for the refund request. Our customer support team reviews and responds to all refund applications within 1 to 2 business days. Approved refunds are credited back directly to your original payment method via Stripe within 5 to 10 business days, depending on your card issuer's processing schedule.

4. Proactive Fraud Protection & Early Fraud Warning (EFW)

To safeguard legitimate cardholders and protect against unauthorized transactions, VoraVid integrates Stripe Radar Early Fraud Warning (EFW) systems. If a financial institution signals an unauthorized card transaction, our system proactively triggers an immediate full refund to restore funds to the cardholder before formal chargeback disputes occur.

5. Chargeback Notice & Direct Resolution

We strongly encourage customers to contact our support team at support@voravid.com before filing a chargeback or payment dispute with your bank or credit card provider. We are committed to resolving all billing inquiries fairly and expeditiously. Unwarranted chargebacks filed without prior notice may result in permanent account suspension.

6. Contact for Billing Support

For any questions regarding invoices, charges, billing histories, or refund eligibility, please reach out to us at: • Billing Support Email: support@voravid.com • Website: https://voravid.com • Help & Support Center: https://voravid.com/about